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Remote Control Electric Ball Screw Camper Jacks
Guides are only intended for use on Atwood™ products by service technicians who have successfully completed
Atwood™ training. This guide should be used in conjunction with the appropriate Instruction Manual provided
with the product and any applicable Industry Standards. This is not intended to be a complete list. Please
direct questions concerning service of Atwood™ products to 866-869-3118 option 5 before proceeding or
service@atwoodmobile.com
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REMOTE WORKS INTERMITTENTLY
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CONDITION
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SOLUTION
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Low voltage
Antennae out of alignment
Small energy drains
Interference from other RF devices
Weak signal
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- Recharge the camper battery.
- Straighten the antennae. Arrange so they
are perpendicular to the sides of the relay
module.
- Move other radio frequency devices such as cell phones, key fobs, or TV
remote control, away from the camper.
These can interfere with the proper
operation of the remote control system.
- Walk around outside the camper, while
operating the remote, to determine the
best position for operation.
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LIGHT ON ACTIVATION SWITCH DOES NOT TURN OFF
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CONDITION
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SOLUTION
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Relay module operation
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- Turn on the activation switch. Now turn it
off. If the light does not go out, replace
the relay module.
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ONE OR MORE JACKS DO NOT OPERATE
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CONDITION
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SOLUTION
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Jack cord not plugged in
Wiring
Low voltage
Module operation
Shorted wiring or jack
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- Verify that each jack cord is securely
plugged into the outside of the camper.
- Check wiring between relay module and
jack are correct & wires are not crossed.
- Using a digital voltmeter, verify there is at
least 12 volts present and the polarity
changes between “extend” and “retract”.
- If there is no output voltage, replace the
relay module. Check operation of electric
jack and its wiring before connecting it to
the new relay module - shorted jack will
damage the relay module if connected
and turned on.
- If there is voltage on the output of the
relay module, the problem is in the
wiring or the electric jack.
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NOTHING HAPPENS
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CONDITION
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SOLUTION
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Remote control battery dead
Unmatched dip switch settings
Relay module operation
Remote control operation
Cable
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- Replace the 9V battery in the hand held
remote control.
- Compare the dip switch settings on the
relay module to those of the hand held
remote control. If different, make them
the same settings.
- Replace the relay module and see if the
system operates.
- Replace the remote control and see if the
system operates.
- Obtain a known good cable from another
Atwood remote control system and
install the cable between the relay
module and the activation switch.
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NOTHING HAPPENS WHEN I PRESS "ALL JACKS", BUT I HEAR A CLICKING SOUND
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CONDITION
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SOLUTION
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Low voltage
Battery connections
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- Recharge the camper battery.
- Check the battery connections.
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ONE OR MORE JACKS, BUT NOT ALL, CANNOT BE CONTROLLED BY THE HAND HELD REMOTE
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CONDITION
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SOLUTION
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Crossed wires
Jack operation
Module operation
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- Verify that the output wiring is correct.
- Verify, using the hand crank, that the
electric jacks work properly.
- If the two above are correct, replace the
relay module.
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AMP DRAW
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CONDITION
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SOLUTION
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Range of motor
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* indicates NOT covered under warranty
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