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Power Jack
Guides are only intended for use on Atwood™ products by service technicians who have successfully completed
Atwood™ training. This guide should be used in conjunction with the appropriate Instruction Manual provided
with the product and any applicable Industry Standards. This is not intended to be a complete list. Please
direct questions concerning service of Atwood™ products to 866-869-3118 option 5 before proceeding or
service@atwoodmobile.com
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POOR GROUND
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CONDITION
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SOLUTION
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When Button is Pressed on Jack -
Jack doesn't operate
Jack operates only partially up or down Jack runs intermittently
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- Inspect motor mounting bolt Loctite®
- If Loctite® found, replace with new 1/4-20
x 3” screw and two lock washers. If bolt
unavailable, clean present bolt and hole
with wire buffing wheel. Inspect bolt
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UTILITY LIGHT DOES NOT WORK
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CONDITION
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SOLUTION
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Loose wires on the ON/OFF switch
Bad light bulb
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- Secure wire connection
- Replace bulb
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MOTOR CLUTCH ENGAGES
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CONDITION
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SOLUTION
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Normal if jack leg is at fully retracted position
Worn worm gear
Dirty inner ram tube
Bent inner ram tube
Clutch
Jack at angle
Excessive tongue weights
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- None, let go of switch when you hear the clutch
- Replace jack ram
- Clean ram tube and apply light coat of silicon spray
- Replace inner ram
- Replace motor
- Secure mounting bolts and ensure a support plate is being used
- Determine tongue weight and shift weight towards the rear of the trailer
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UTILITY LIGHT DOES NOT WORK
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CONDITION
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SOLUTION
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Loose wires on the ON/OFF switch
Bad light bulb
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- Secure wire connection
- Replace bulb
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AMP DRAW
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CONDITION
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SOLUTION
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Range of motor
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IMPORTANT CAUTION - If equalizer bars are attached to the tow
vehicle and the trailer while operating the power tongue jack,
you may experience the motor clutching the moment the jack
sees load. This will occur because you are lifting both the tongue
of the trailer and the rear of the tow vehicle. The 1500 lb. and
2500 lb. acme screw jacks cannot lift this excessive weight. To
overcome this excessive weight, you should upgrade to the 3500
lb. power jack. The ball screw mechanism utilized in this jack
should allow you to lift this load.
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* indicates NOT covered under warranty
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